Good and Bad Experiences with Bluehost and HostGator

Bluehost and HostGator are two very renowned names when it comes to web hosting. No matter where in the world you live, HostGator and Bluehost would get you covered. Even more to that, you would be able to operate with full support from both these vendors’ end! There happens to be handful of reasons why someone would pick HostGator or Bluehost. On the other hand, there few minor drawbacks to both these hosting company services. There are good experiences, and there are bad ones as well. Of course, to err is human and these two companies are human run after all. So what are the good and bad experiences with Bluehost and HostGator so far? We tried looking for them.

Bluehost Hostgator

Service Downtime

Both these companies offer 99.9 percent uptime in their paper works. How much of this claim is true? We have asked people who are currently subscribed to hosting services from Bluehost and HostGator. Turned out, both these companies are trying quite hard to maintain their uptime as promised.

However, being inexpensive services, these companies actually have to pull up or down their service margin by tiny bits at times. For example, few HostGator users had complained about not complying to their SLA policies. The Service Level Agreement says something about refunding money if the hosting service is down for more than a definite amount of time. HostGator seemed not to accept any ping or monitoring records from third party programs whereas their own program didn’t track any service outage. This might be serious issue with serious customers. However, the downtime wasn’t unbearable; it was barely off the margin.

Bandwidth

Bluehost subscribers complained about throttling down the bandwidth during the peak hours. However, all these users were subscribed to shared bandwidth and speed throttle is a common issue in such subscriptions. At higher traffic hours, the bandwidth was throttled down to ensure everyone gets equal share of speed, and when the traffic was down to a minimal level the bandwidth was again throttled up. We didn’t find any trouble with this behavior, since the subscriptions were shared.

Response Time

Even though the response time depends largely on internet connection, physical location and distance between the visitor and the server, still we had taken the courage to try out a response time test and customer feedback on this point. Turned out, HostGator hosting services are faster than the Bluehost servers. During our test, the ping for websites hosted on HostGator servers never exceeded 1.5 seconds at max, while it was around 5-5.5 seconds for Bluehost web servers. Could be an issue with the physical location as well, but that didn’t seem the case since most Bluehost subscribers had mentioned this issue. Clearly the bandwidth throttling issue was true. However these subscriptions were still shared, not dedicated so it’s expected. Everything’s good in response time so far!

Customer Support

Both Bluehost and HostGator people were happy with the customer service. The customer services are available round the clock, throughout the year and they were very helpful as well. In areas where phone support is not available, the support teams take their best efforts to provide the support via email, that’s what the customers had said.

Conclusion

Comparing both these hosting services, they are equally better. Even when the drawbacks come, these companies fill them up with some good service so it’s compensated. Customers from both these hosting services are mostly happy apart from a few rare cases.